Return and Refund Policy

Package Protection

Package Protection is offered at checkout and covers your order against theft, loss in transit, damage in transit, and packages marked delivered but not received. Approved claims are resolved quickly, without waiting on the carrier. Coverage ends once the carrier delivers your package, and Package Protection is non-refundable once your order has shipped.

With Package Protection, your return shipping label is included at no cost.

How to Return an Item

1. Visit our Returns Center within 30 days of delivery.
2. Enter your order number and choose an exchange, store credit, or refund.
3. Print your return label. Without Package Protection, the return label cost is paid when you submit your return.
4. Pack the model securely in its original packaging and ship it back.

Please do not send items to the manufacturer. All returns must come back to us through the Returns Center.

Return Eligibility

Opening the box to inspect your model is fine. To be eligible for return, the model must be in the same condition you received it, with all parts and original packaging. Models that have been displayed, mounted on a stand, or had protective film removed are not returnable.

Not eligible for return:

• Items requested more than 30 days after delivery
• Items not in their original condition, or damaged or missing parts for reasons not due to our error
• Gift certificates

Exchanges, Store Credit & Restocking Fees

You choose	Restocking fee
Exchange	None
Store credit	None, plus a 10% bonus credit
Refund to original payment	Up to 15%, for returns not due to damage or our error

No restocking fee ever applies when a return is due to transit damage or a mistake on our part.

Free Shipping Orders

If your order shipped free, the actual cost of the original shipping label is deducted from your refund. This does not apply to returns due to damage or our error.

Refused Shipments

Refused shipments are handled under our standard return policy, and round-trip shipping costs are deducted from your refund.

Damaged in Transit

We inspect every model before it ships. If your model arrives damaged (for example broken antennas, or detached wings, tails, or wheels), report it within 7 days of delivery at our Returns Center. Include your order number and photos of the model, the model box, and the shipping carton. Please keep all packaging until your claim is resolved.

With Package Protection: your claim is resolved quickly with a replacement or refund, without waiting on the carrier.

Without Package Protection: we'll file a claim with the carrier on your behalf and issue a replacement or refund once the carrier approves it.

Box Condition

We know the box matters to collectors. Minor shelf wear, small creases, and scuffs from factory packing are normal and aren't considered damage. A model box that is crushed or torn in transit is covered under Package Protection when reported within 7 days of delivery with photos. Returns for box condition outside of this follow our standard return policy.

What Isn't Considered a Defect

Diecast models are produced in small batches, and minor variation is normal. The following are not considered defects:

1. Cockpit window placement slightly too high or too low
2. Variation in polished metal finish or clear coat gloss
3. Wheels that don't touch the surface when the model sits flat
4. Wheels that don't turn, even if designed to
5. Slightly tilted or misaligned engines, wings, tails, antennas, or wheels
6. A tail-heavy model
7. Tiny rub marks or small glue spots not visible when the model is displayed on its wheels or stand
8. Anything not noticeable under normal viewing light without magnification or spot lighting

Processing Times

Exchanges and store credit are processed as soon as the carrier scans your return. All returns are inspected within 5 to 7 business days of arrival, and we'll email you once yours has been reviewed.

Approved refunds go back to your original payment method. Please allow 5 to 7 business days for the credit to appear. If you haven't seen it after 10 business days, email sales@diecastairplanestore.com with your order number.

Delivery times for exchanged items vary by location.

Pre-orders & Special Orders

You can cancel a pre-order or special order any time before it ships for a full refund. Just contact us with your order number. Once shipped, it falls under the standard return policy above.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a digital gift certificate by email for the value of your return once we receive it.

If it wasn't marked as a gift, or the giver had it shipped to themselves first, the refund goes to the original purchaser, who will be notified of the return.

Questions about a return? Contact us or call 888-475-1533.