RETURNS
Diecast Airplane Store is pleased to offer Package Protection. Package Protection protects against theft, items delivered but not received, lost in transit or damaged while in transit. Package Protection does not cover your package after transit with carrier and is not refundable once an order has shipped.
When you opt-in for Package Protection at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for free (subject to all applicable policies listed below). ALL requests for refunds, exchanges or store credit must be made within thirty (30) days of shipment of your order. NO EXCEPTIONS. If you did not opt-in for Package Protection at checkout, you can still use the portal to create a return label but return shipping fees will be deducted from any refund.
If you would like to make a damage claim, or wish to request a refund or exchange, please visit us at https://returns.diecastairplanestore.com and have your order number available.
Exchanges and store credit will be processed as soon as your returns are scanned by the shipper. All items returned will be processed within 5-7 business days and are subject to inspection.
We are not responsible for damage to the outer boxes of models. Boxes are not eligible for insurance, refund or exchange. If you wish to return a model due to damage to the box, you are responsible for return shipping and there is a 15% restocking fee.
To be eligible for a return, your item must be returned in its original packaging, unused and in the same condition that you received it.
Several types of goods are exempt from being returned: magazines, computer software, gift cards and videos cannot be returned.
DO NOT send your purchase back to the manufacturer.
Returns that are not due to damage or shipping error(s) may be charged a 15% restocking fee.
We will not issue refunds for any item not in its original condition or that is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after shipment.
Any item that is refused delivery.
FREE SHIPPING RETURNS
Orders that qualified for "Free Shipping” will not receive a full refund. Shipping expense deductions shown below:
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$100 to $199.99 returned: $25 deducted from refund
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$200 to 299.99 returned: $30 deducted from refund
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$300 and over returned: 10% of order deducted from refund
Refusing shipment: If you refuse a shipment, it will then fall under our standard return policy. Any round trip shipping costs will be deducted from your refund.
DAMAGED ITEMS POLICY
We inspect every product prior to shipping to ensure your purchase is not broken. Items that have incurred damage during shipping (broken antennas, detached wings, detached tail, detached wheels, etc.) will no longer be replaced without further cost and are not eligible for refund unless Package Protection has been purchased.
DEFECTIVE ITEM POLICY
An Item Will Not Be Considered Defective for the Following Reasons
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Improper Cockpit Placement - Too high/Too low.
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Polished metal variations, or glossiness of the clear coat.
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Wheels that do not touch the floor when the item is on a flat surface.
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Wheels that do not turn or float, even if designed to do so.
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Tilted or misaligned engines, wings, tails, antennas or wheels.
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Model is tail heavy.
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Surface imperfections which are not visible with the model displayed on its wheels or stand including tiny rub marks, tiny amounts of excessive glue.
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Issues that are not noticeable under normal/viewing lighting conditions without magnifying, or spot lighting conditions.
REFUNDS (IF APPLICABLE)
Once your return is received, we will inspect your model(s) and send you an email to notify you of the status of your return. If approved, your refund will be processed, and a credit will be applied to your original form of payment. Once your refund has been processed, please allow 5-7 business days for this credit to appear on your account. If after ten (10) business you have not received this credit, please send us an email at sales@diecastairplanestore.com. Please be sure to include your order number.
PRE-ORDER/SPECIAL-ORDER ITEMS (IF APPLICABLE)
There is a 20% cancellation fee for any pre-order or special-order items.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your model(s), please visit returns.diecastairplanestore.com to initiate a return request. You can use this portal to create a return label, but if you did not opt-in for Package Protection, return shipping fees will be deducted from any applicable refunds.
Depending on where you live, the time it may take for any exchanged products to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.